What does my trailer rental include?
The rental price includes access to the trailer from Thursday 8am through Monday 10am, as well as one parking pass to park your transport vehicle in Day Parking.
Does my trailer rental include wristbands?
No, festival wristbands, early entry passes and additional vehicle passes all need to be purchased separately. Each member of your party must have a valid festival wristband.
Does my trailer rental include bedding?
Please purchase the option ‘with bedding’ if you require bedding, otherwise we will assume you are bringing your own. It is not guaranteed we will have bedding available for you on site unless you have ordered it.
Can I arrive on Wednesday (early entry)?
If you would like to arrive Wednesday, please arrange this ahead of time with us, you must also purchase an Early Entry pass for each member of your party.
What should I do when I arrive?
Your first stop is the Box Office where you will pick up your wristbands. Let them know you have a trailer rental and they will direct you to ‘Star Gate’ to check in. You’ll be directed to park in front of Trailer Village, then come over to Production to check in and get access to your trailer. Please note this parking is temporary, once you’ve finished unloading, you will move to Day Parking where your vehicle will remain for the duration of the event.
Why do I need to put down a deposit?
We hope that you would want to take care of our trailers as if they were your own and abide by our (very few) rules and guidelines, in which case your deposit will be returned in full. The deposit may be used to cover any damages, any additional cleaning costs (eg from smoking in the trailer), and late exit fees.
When will my deposit be returned?
Your deposit will be returned within 10 days of the festival end date.
Trailer Village 101
- Please NO smoking in the trailers, you will incur an extra cleaning fee.
- Be mindful of your neighbors, community is crucial.
- Please don’t leave your AC running if you’re leaving your trailer for an extended period.
- Your trailer should be cleared and vacated by 10am on Monday, $10 per hour (or part thereof) will be deducted from your deposit for late departures.
- If you have any issues with your trailer on site, please pop over and see us at Production and we’ll be happy to help you 🙂
